We want you to feel confident in your RIVARIE purchase. If something isn't quite right, eligible items may be returned in accordance with the policy below.
15-Day Return Policy
We offer a 15-day return policy, which means you have 15 days from the date your order is delivered to request a return.
To be eligible for a return, merchandise must be:
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Unworn and unused
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Unwashed and unaltered
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In its original condition
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Free from stains, makeup, deodorant marks, odors, pet hair, or other signs of wear
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Returned with all original tags attached
You will also need your order number or other proof of purchase.
RIVARIE reserves the right to decline a return that does not meet these conditions.
How to Start a Return
To request a return, visit your RIVARIE customer account:
https://shopify.com/97589756195/account
You may also contact us at hello@rivarie.com.
Returns must be requested and approved before being shipped back to us. Items returned without prior authorization may not be accepted.
Once your return has been approved, please ship your return within 7 days of approval. Return instructions and, where applicable, a prepaid return shipping label will be provided.
Approved returns should be sent only according to the return instructions provided by RIVARIE.
Return Address
RIVARIE
223 Bloomfield Street
Hoboken, NJ 07030
United States
Please do not send returns to this address without first receiving return authorization and instructions from RIVARIE.
Return Shipping
U.S. Returns
For eligible returns within the United States, RIVARIE will provide a prepaid return shipping label.
For standard returns—including changes of mind, fit or sizing preferences, and color preferences—the cost of the return shipping label will be deducted from your refund.
Return shipping is complimentary if:
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You received an incorrect item
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Your item arrived damaged
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Your item arrived with a manufacturing defect
Please use the return label provided by RIVARIE and retain your tracking information until your return and refund have been completed.
International Returns
International customers are responsible for arranging and paying for a tracked return shipment, unless the item received is defective, damaged, or incorrect.
Any customs duties, taxes, brokerage charges, or other fees associated with a standard international return are the customer's responsibility unless otherwise required by applicable law.
We strongly recommend retaining your tracking information until your return has been received and processed.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is defective, damaged, or you received the wrong item, contact us as soon as possible at hello@rivarie.com so we can review the issue and make it right.
Please include:
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Your order number
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A description of the issue
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Clear photographs of the item and issue, where applicable
If we determine that your item arrived defective, damaged, or incorrect, RIVARIE will cover the applicable return shipping cost.
Non-Returnable Items
We cannot accept returns for:
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Items specifically marked Final Sale at the time of purchase
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Gift cards
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Items that have been worn, used, or washed
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Items that have been altered or damaged after delivery
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Items with removed or missing original tags
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Items showing signs of wear, including stains, makeup, deodorant marks, odors, pet hair, or other signs of use
Sale items are returnable unless they were specifically identified as Final Sale at the time of purchase.
If you have questions about whether an item is eligible for return, please contact us at hello@rivarie.com before submitting your return.
Exchanges
At this time, we do not offer direct exchanges.
The fastest way to receive a different size, color, or product is to request a return for your original item and place a new order for the item you would like.
This also helps ensure that your preferred size or color does not sell out while your return is being processed.
Refunds
Once we receive your return, we will inspect the merchandise and notify you of the status of your refund.
If your return is approved, the eligible refund amount will be issued automatically to your original payment method within 10 business days.
For standard returns, the cost of the prepaid return shipping label will be deducted from your refund.
Original shipping charges are non-refundable, except when the return results from an incorrect, defective, or damaged item or when otherwise required by applicable law.
Depending on your bank or credit card provider, additional processing time may be required before the refund appears in your account.
If more than 15 business days have passed since RIVARIE approved your refund, please contact us at hello@rivarie.com.
European Union 14-Day Right of Withdrawal
If merchandise is shipped to an address within the European Union, you may have the right to cancel or withdraw from your purchase within 14 days of receiving your order, without providing a reason, in accordance with applicable consumer protection laws.
To exercise this right, please contact hello@rivarie.com within the applicable withdrawal period.
Returned merchandise should be in the condition in which it was received and should include its original tags and packaging where reasonably possible.
Customers may be responsible for the direct cost of returning merchandise unless the item is defective, damaged, or incorrect, subject to applicable law.
Nothing in this Return & Refund Policy is intended to limit any statutory consumer rights that cannot legally be waived or restricted.
Questions?
If you have questions about a return, refund, damaged item, or your order, please contact us at:
We're happy to help.