Shipping policy

Last updated: August 23, 2026

Thank you for shopping with RIVARIE. We are committed to preparing and delivering your order as quickly and carefully as possible. Please review the information below before placing your order.

Order Processing

Orders placed Monday through Friday are generally processed within 1–2 business days. We aim to process eligible orders within one business day whenever possible.

Orders placed outside normal business hours, on weekends, or on U.S. public holidays will begin processing on the following business day.

During product launches, promotional periods, holidays, or periods of unusually high order volume, processing may take longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Business days do not include Saturdays, Sundays, or U.S. public holidays.

U.S. Shipping

We currently offer shipping throughout the United States.

Standard delivery is generally estimated at 5–7 business days after your order has been processed and shipped.

Delivery dates and timeframes are estimates and are not guaranteed.

Available shipping methods, costs, and estimated delivery timeframes will be displayed at checkout based on your delivery address.

Free U.S. Shipping

We offer complimentary standard shipping on U.S. orders of $99 or more, calculated after discounts and before applicable taxes and shipping charges.

Orders below the free-shipping threshold will be charged the applicable shipping rate displayed at checkout.

Unless otherwise stated, free shipping applies to standard shipping only.

Expedited Shipping

Expedited shipping options may be available at checkout for eligible destinations.

Selecting an expedited shipping method shortens the carrier's estimated transit time but does not necessarily shorten RIVARIE's order-processing time.

Available expedited options and estimated delivery times will be displayed at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 24 hours after receiving your shipping confirmation for tracking information to update.

If available, you may also check your shipment through our Track My Order page or your RIVARIE customer account.

Delivery Delays

Delivery estimates may be affected by circumstances outside RIVARIE's reasonable control, including:

Carrier delays
Severe weather
Peak holiday periods
Transportation disruptions
Incorrect or incomplete delivery information
Customs processing for international shipments
Other unforeseen events

While RIVARIE cannot guarantee carrier delivery timeframes after an order has shipped, our customer-support team will assist with delivery issues whenever reasonably possible.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at hello@rivarie.com.

We will make reasonable efforts to update your information, but we cannot guarantee that an address can be changed after an order has entered processing or shipped.

If an order is returned to RIVARIE because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if the order is resent.

Lost or Missing Packages

If your tracking information has not updated for several business days or your shipment appears to be lost in transit, please contact us at hello@rivarie.com with your order number.

We will assist in investigating the shipment and, where appropriate, contact or open a claim with the carrier.

If tracking shows that your package was delivered but you cannot locate it, we recommend that you:

Check around your property, mailbox, mailroom, front desk, and other secure delivery areas.
Ask household members, neighbors, building staff, or anyone else who may have accepted the package.
Allow up to 24 hours, as some carriers may mark packages delivered shortly before completing delivery.
Contact the carrier for additional delivery information.
Contact RIVARIE at hello@rivarie.com if the package remains missing.

We will work with you and the carrier to investigate the issue.

Claims involving packages marked as delivered will be reviewed on a case-by-case basis. Refunds or replacements are not guaranteed where carrier tracking confirms successful delivery, except where otherwise required by applicable law.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at hello@rivarie.com.

Please include:

Your order number
A description of the issue
Clear photographs of the affected item
Photographs of the shipping packaging, where relevant

Please retain the original packaging until we have reviewed your request.

If we determine that your item arrived damaged, defective, or incorrect, RIVARIE will work to make it right and will cover applicable return shipping costs in accordance with our Return & Refund Policy.

International Shipping

International shipping availability, shipping methods, costs, and estimated delivery times will be displayed at checkout for eligible destinations.

International delivery times vary by destination and may be affected by customs processing, local carriers, holidays, and other circumstances outside our reasonable control.

Please allow additional time for international orders to clear customs.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, local taxes, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in your RIVARIE order total and are the responsibility of the customer.

Customs charges are determined by the applicable government or customs authority and are not controlled by RIVARIE.

Because requirements and charges vary by country, we cannot guarantee or predict the amount you may be required to pay.

We recommend checking with your local customs authority before ordering if you have questions regarding potential duties or taxes.

Refused or Unclaimed International Packages

If an international shipment is refused, left unclaimed, or returned to RIVARIE because applicable customs duties, taxes, or other charges were not paid, we will process any eligible refund after the merchandise has been returned to and received by RIVARIE.

Original shipping charges, return shipping charges imposed by the carrier, customs charges, duties, or other costs incurred as a result of the return may be deducted from the refund to the extent permitted by applicable law.

We cannot issue a refund for merchandise that has not been returned to us.

Pre-Orders

Products offered for pre-order will display an estimated shipping timeframe on the applicable product page.

If an order contains both in-stock and pre-order merchandise, the entire order may be held until all merchandise is available unless otherwise stated.

Pre-order shipping dates are estimates and may change due to production, transportation, or other delays.

We will provide notice of material changes to expected pre-order availability where reasonably possible.

Order Changes and Cancellations

Please contact us as quickly as possible at hello@rivarie.com if you need to change or cancel an order.

We will make reasonable efforts to accommodate your request, but changes and cancellations cannot be guaranteed after an order has entered processing or shipped.

If your order can no longer be canceled, you may request a return after receiving it in accordance with our Return & Refund Policy.

Returns and Refunds

For information regarding returns, eligibility requirements, return shipping, Final Sale merchandise, damaged or incorrect items, and refund processing, please review our Return & Refund Policy.

For questions regarding shipping or delivery, contact:

RIVARIE Customer Support
Email: hello@rivarie.com
Website: www.rivarieactive.com