Shipping policy
Last updated: July 31, 2026
Thank you for shopping with RIVARIE. We are committed to preparing and delivering your order as quickly and carefully as possible. Please review the information below before placing your order.
Order Processing
Orders placed Monday through Friday are generally processed within one business day. We aim to process eligible orders on the same business day whenever possible.
Orders placed outside normal business hours, on weekends, or on US public holidays will be processed on the following business day.
During product launches, promotional periods, holidays, or periods of unusually high order volume, processing may take slightly longer. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Business days do not include Saturdays, Sundays, or US public holidays.
Domestic Shipping
We currently offer shipping throughout the United States.
Estimated delivery is generally 5–7 business days after your order has been processed and dispatched. Delivery estimates are provided as a guide and are not guaranteed.
Shipping options, costs, and the most current estimated delivery timeframe will be displayed at checkout based on your delivery address.
Free Shipping
We offer complimentary standard shipping on US orders of $99 or more, calculated after discounts and before taxes.
Orders below the free-shipping threshold will be charged the applicable shipping rate shown at checkout.
Expedited Shipping
Expedited shipping options may be available at checkout for eligible destinations.
Choosing an expedited shipping method shortens the carrier’s transit time but does not necessarily shorten the order-processing period.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to follow your shipment.
Please allow up to 24 hours for tracking information to update after the shipping confirmation is sent.
You may also check your order status through our Track My Order page.
Delivery Delays
Delivery estimates may be affected by circumstances outside RIVARIE’s control, including:
- Carrier delays
- Severe weather
- Peak holiday periods
- Incorrect or incomplete delivery information
- Customs processing for international shipments
- Other unforeseen transportation disruptions
RIVARIE is not responsible for carrier delays after an order has been dispatched, but our customer-support team will assist wherever possible.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please contact us as soon as possible if you notice an error in your address. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for any additional shipping costs required to resend the package.
Lost, Missing, or Stolen Packages
If your tracking information has not updated for several business days or your package appears to be lost, please contact us at hello@rivarie.com with your order number.
If tracking shows that the package has been delivered but you cannot locate it, please:
- Check around your property and any secure delivery areas.
- Ask household members or neighbors whether they accepted the package.
- Contact the carrier directly for further delivery details.
- Contact RIVARIE if the package remains missing.
We will help you investigate the shipment and, where appropriate, open a claim with the carrier. RIVARIE cannot guarantee reimbursement or replacement for packages confirmed as delivered by the carrier.
Damaged Packages
If your order arrives damaged, please contact us within seven days of delivery at hello@rivarie.com.
Include:
- Your order number
- A description of the issue
- Clear photographs of the packaging
- Clear photographs of the damaged item
Please retain the original packaging until our customer-support team has reviewed your request.
International Shipping
International shipping may be available to selected countries and regions displayed at checkout.
International delivery times vary depending on the destination, carrier, and customs-processing requirements. Any available estimate will be shown during checkout.
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Where these charges are not collected at checkout, they are the responsibility of the recipient. Shopify notes that international duties may either be collected at checkout or charged upon delivery, depending on the store’s setup and destination.
RIVARIE is not responsible for delays caused by customs authorities.
Pre-Orders
Products offered for pre-order will display an estimated shipping timeframe on the product page.
If an order contains both in-stock and pre-order products, the complete order may be held until all items are available unless otherwise stated.
Pre-order dates are estimates and may change due to production or transportation delays. Customers will be notified of any significant changes.
Order Changes and Cancellations
Please contact us as quickly as possible if you need to change or cancel an order.
We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has been dispatched.
Returns and Exchanges
For information about returns, exchanges, eligibility requirements, and refund timelines, please review our separate Returns and Refund Policy.
Contact Us
For questions regarding shipping or delivery, contact:
RIVARIE Customer Support
Email: hello@rivarie.com
Website: www.rivarieactive.com