Track orders & returns.

Your order number is included in the confirmation email sent after your purchase. It usually begins with a # symbol.

Tracking becomes available after your order has been dispatched. Once available, you can use the tracking widget above or the tracking link included in your shipping confirmation.

Check that the order number and email address exactly match your order confirmation. If your order has not been dispatched yet, tracking information may not be available.

Carrier scans can sometimes take time to appear after dispatch or between transit points. If the status has not updated for an extended period, contact us with your order number and we’ll help you check it.

The carrier tracking page provides the most current delivery estimate once your order has shipped. Delivery timing can vary depending on the destination and shipping method.

Check around the delivery location, with household members, neighbours, reception or your building’s parcel area first. If you still cannot locate the parcel, contact us and include your order number.

If your order has not yet been processed, contact us as soon as possible. Address changes cannot be guaranteed once an order has entered fulfilment or has been handed to the carrier.

Check your spam or promotions folder and make sure you are checking the email address used at checkout. If you still cannot find it, contact us so we can help locate your order.