Refund policy

Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible, the item must be in the same condition in which you received it: unworn, unused, with all original tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

How to Start a Return

To submit a return request, visit your RIVARIE customer account:

https://shopify.com/97589756195/account

You may also contact us aт hello@rivarie.com

Returns must be approved before they are shipped. Items sent back without first requesting and receiving approval for a return will not be accepted.

Approved returns should be sent to:

RIVARIE
223 Bloomfield Street
Hoboken, NJ 07030
United States

Return Shipping

For eligible returns within the United States, RIVARIE may provide a prepaid return shipping label through Shopify.

For standard returns, including changes of mind, sizing preferences, or color preferences, the cost of the return shipping label will be deducted from your refund.

Return shipping is complimentary when an item is defective, damaged, or incorrect.

International customers are responsible for arranging and paying for a tracked return shipment unless the item is defective, damaged, or incorrect. We strongly recommend retaining your tracking information until the return has been completed.

Damages and Issues

Please inspect your order when it arrives and contact us immediately if your item is defective, damaged, or incorrect.

Email hello@rivarie.com with your order number, a description of the issue, and clear photographs where applicable. We will review the issue and work to make it right.

Exceptions and Non-Returnable Items

Unfortunately, we cannot accept returns on:

• Sale or final-sale items

• Gift cards

• Items that have been worn, used, washed, altered, or damaged after delivery

• Items returned without their original tags or packaging

Please contact us before submitting your request if you have questions about whether a specific item is eligible for return.

Exchanges

The fastest way to receive a different size, color, or product is to return the item you currently have. Once the return has been approved, you may place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

The item must be returned in the same condition in which it was received: unworn, unused, with all original tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

Unless the item is defective, damaged, or incorrect, the customer is responsible for the cost of the return shipment.

Refunds

We will notify you once your return has been received and inspected and let you know whether the refund has been approved.

If approved, the eligible amount will be refunded automatically to your original payment method within 10 business days. Any applicable return shipping cost will be deducted from the refund.

Please remember that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@rivarie.com