Refund policy
We want you to feel confident in your RIVARIE purchase. If something isn't quite right, eligible items may be returned in accordance with the policy below.
15-Day Return Policy
We offer a 15-day return policy, which means you have 15 days from the date your order is delivered to request a return.
To be eligible for a return, merchandise must be:
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Unworn and unused
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Unwashed and unaltered
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In its original condition
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Free from stains, makeup, deodorant marks, odors, pet hair, or other signs of wear
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Returned with all original tags attached
You will also need your order number or other proof of purchase.
RIVARIE reserves the right to decline a return that does not meet these conditions.
How to Start a Return
To request a return, visit your RIVARIE customer account:
https://shopify.com/97589756195/account
You may also contact us at hello@rivarie.com.
Returns must be requested and approved before being shipped back to us. Items returned without prior authorization may not be accepted.
Once your return has been approved, please ship your return within 7 days of approval. We will provide a prepaid return shipping label or instructions for a return shipment covered by RIVARIE.
Approved returns should be sent only according to the return instructions provided by RIVARIE.
Returns Address
Rivarie LLC
223 Bloomfield St, 4B
Hoboken, NJ 07030
United States
Please request approval before sending your return to this address, and use the prepaid label or shipping instructions provided by RIVARIE.
Return Shipping
U.S. Returns
For eligible returns within the United States, RIVARIE will provide a prepaid return shipping label.
Return shipping is free for all eligible returns, including changes of mind, fit or sizing preferences, and color preferences. No return shipping label fee will be deducted from your refund.
Return shipping is also complimentary if:
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You received an incorrect item
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Your item arrived damaged
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Your item arrived with a manufacturing defect
Please use the return label provided by RIVARIE and retain your tracking information until your return and refund have been completed.
International Returns
Return shipping is free for eligible international returns too. Contact us before sending anything back so we can provide a prepaid label or arrange a return shipment covered by RIVARIE. Follow the return and customs instructions we provide.
We strongly recommend retaining your tracking information until your return has been received and processed.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is defective, damaged, or you received the wrong item, contact us as soon as possible at hello@rivarie.com so we can review the issue and make it right.
Please include:
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Your order number
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A description of the issue
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Clear photographs of the item and issue, where applicable
If we determine that your item arrived defective, damaged, or incorrect, RIVARIE will cover the applicable return shipping cost.
Non-Returnable Items
We cannot accept returns for:
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Items specifically marked Final Sale at the time of purchase
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Gift cards
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Items that have been worn, used, or washed
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Items that have been altered or damaged after delivery
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Items with removed or missing original tags
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Items showing signs of wear, including stains, makeup, deodorant marks, odors, pet hair, or other signs of use
Sale items are returnable unless they were specifically identified as Final Sale at the time of purchase.
If you have questions about whether an item is eligible for return, please contact us at hello@rivarie.com before submitting your return.
Exchanges
At this time, we do not offer direct exchanges.
The fastest way to receive a different size, color, or product is to request a return for your original item and place a new order for the item you would like.
This also helps ensure that your preferred size or color does not sell out while your return is being processed.
Refunds
Once we receive your return, we will inspect the merchandise and notify you of the status of your refund.
If your return is approved, the eligible refund amount will be issued automatically to your original payment method within 10 business days.
No return shipping label fee will be deducted from your refund for an eligible return.
Standard shipping is free. Any paid optional shipping charges are non-refundable, except when the return results from an incorrect, defective, or damaged item or when otherwise required by applicable law.
Depending on your bank or credit card provider, additional processing time may be required before the refund appears in your account.
If more than 15 business days have passed since RIVARIE approved your refund, please contact us at hello@rivarie.com.
European Union 14-Day Right of Withdrawal
If merchandise is shipped to an address within the European Union, you may have the right to cancel or withdraw from your purchase within 14 days of receiving your order, without providing a reason, in accordance with applicable consumer protection laws.
To exercise this right, please contact hello@rivarie.com within the applicable withdrawal period.
Returned merchandise should be in the condition in which it was received and should include its original tags and packaging where reasonably possible.
RIVARIE covers return shipping for eligible returns. Contact us for return authorization and shipping instructions before sending your items back.
Nothing in this Return & Refund Policy is intended to limit any statutory consumer rights that cannot legally be waived or restricted.
Questions?
If you have questions about a return, refund, damaged item, or your order, please contact us at:
Rivarie LLC
Business and returns address: 223 Bloomfield St, 4B
Hoboken, NJ 07030
United States
Phone: +1 415-990-2048
We're happy to help.