Privacy policy

Last updated: August 26, 2026

RIVARIE ("RIVARIE," "we," "us," or "our") operates this website and online store and provides related information, content, features, products, and services (collectively, the "Services").

Our store is powered by Shopify, which enables us to provide our ecommerce Services to you.

This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit or use our website, make a purchase, create an account, communicate with us, interact with our marketing, or otherwise use our Services.

By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand the practices described below.

Personal Information We Collect

"Personal information" means information that identifies, relates to, describes, or can reasonably be linked to you. It generally does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with RIVARIE, we may collect or process the following categories of personal information.

Contact Information

This may include:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

Order and Transaction Information

This may include:

  • Products you purchase

  • Products you view

  • Items added to your cart

  • Returns and refunds

  • Order history

  • Transaction details

  • Shipping and delivery information

  • Discount or promotional codes used

Payment Information

Payments made through our Services are processed by Shopify and/or our payment service providers.

Depending on the payment method you select, these providers may collect payment card information, billing information, payment credentials, and other information required to process your transaction.

RIVARIE receives transaction and payment-related information necessary to process and manage your order but does not necessarily directly receive or store your complete payment card credentials.

Account Information

If you create a customer account, we may process information such as:

  • Name

  • Email address

  • Account credentials

  • Order history

  • Saved preferences and settings

Communications With Us

We collect information that you provide when you contact us, including customer service inquiries, return requests, feedback, reviews, or other communications.

If you opt in to receive marketing communications from us, we may also collect information relating to your marketing preferences and consent, including your email address or telephone number, the date and method of your opt-in, and information about your interactions with our marketing communications.

Device and Technical Information

When you access our Services, we and our service providers may automatically collect information such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Device identifiers

  • Network information

  • General location derived from your IP address

Website and Shopping Activity

We may collect information about how you interact with our website, including:

  • Pages and products viewed

  • Searches performed

  • Links clicked

  • Products added to or removed from your cart

  • Checkout activity

  • Abandoned cart activity

  • Referring websites

  • Approximate time spent on pages

  • Interactions with our advertisements and marketing communications

This information may be collected through cookies, pixels, tags, plugins, software development kits, and similar technologies.

How We Collect Personal Information

We may collect personal information:

  • Directly from you, such as when you make a purchase, create an account, subscribe to email or text message marketing communications, request a return, or contact us.

  • Automatically, when you visit or interact with our website through cookies, pixels, analytics tools, plugins, and similar technologies.

  • From service providers, such as Shopify, payment processors, shipping providers, analytics providers, messaging providers, and marketing platforms.

  • From advertising and marketing partners, which may include Meta, Google, Klaviyo, TikTok, and similar providers.

  • From other third parties, where permitted by applicable law.

How We Use Your Personal Information

We may use personal information for the following purposes.

Providing Our Services

We may use your information to:

  • Process and fulfill orders

  • Process payments

  • Deliver products

  • Provide order and shipping updates

  • Manage customer accounts

  • Process returns and refunds

  • Provide customer service

  • Remember your preferences

  • Improve your shopping experience

  • Recommend products that may interest you

Marketing and Advertising

We may use personal information to communicate with you about RIVARIE products, promotions, launches, offers, events, and other marketing communications.

Depending on your choices and applicable law, this may include marketing through:

  • Email

  • Text messages (SMS/MMS), if you opt in

  • Online advertising

  • Social media advertising

  • Retargeting and personalized advertising

We may use marketing and advertising platforms such as Klaviyo, Meta, Google, and TikTok, as applicable, to help deliver, measure, personalize, and improve our marketing.

These platforms may use cookies, pixels, and similar technologies to understand your interactions with our website and advertisements.

Where required by law, we will obtain your consent before using certain technologies or sending certain marketing communications.

Analytics and Improving RIVARIE

We may use information about how customers interact with our Services to:

  • Understand website traffic and customer behavior

  • Measure marketing performance

  • Understand which products customers are interested in

  • Improve website functionality

  • Improve our products and customer experience

  • Evaluate advertising campaigns

We may use services such as Shopify analytics and Google analytics and advertising technologies for these purposes.

Security and Fraud Prevention

We may use personal information to:

  • Authenticate accounts

  • Protect transactions

  • Detect and prevent fraud

  • Identify suspicious or malicious activity

  • Protect our customers and business

  • Maintain the security of our Services

Legal and Business Purposes

We may process personal information as necessary to:

  • Comply with applicable laws and regulations

  • Respond to lawful government or law-enforcement requests

  • Enforce our agreements and policies

  • Establish, exercise, or defend legal claims

  • Protect RIVARIE, our customers, or others

  • Complete a corporate transaction such as a merger, acquisition, financing, reorganization, or sale of assets

Cookies and Tracking Technologies

RIVARIE and our service providers may use cookies, pixels, tags, plugins, and similar technologies when you visit our website.

These technologies help us:

  • Keep our website functioning properly

  • Remember your preferences

  • Maintain your shopping cart

  • Understand website usage

  • Measure website and advertising performance

  • Improve our Services

  • Personalize content

  • Deliver and measure advertising

  • Determine when a shopping cart has been abandoned

For example, our website may use technologies provided by Shopify, Google, Meta, Klaviyo, and TikTok, depending on the services we have enabled.

Some cookies are necessary for our website to function. Others may be used for analytics, personalization, or advertising.

Where required by applicable law, you may be presented with options to accept, reject, or manage non-essential cookies and tracking technologies.

You may also manage cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.

Abandoned Cart Text Messages

RIVARIE's website uses cookies, pixels, plugins, and similar technologies to help keep track of items you place in your shopping cart, including when you have abandoned your cart.

If you have opted in to receive text messages from RIVARIE, this information may be used to determine when to send you cart reminder messages by text message.

Email Marketing

If you subscribe to RIVARIE marketing communications, we may use your contact information and shopping activity to send you product announcements, promotions, launches, recommendations, and other marketing communications.

We may use Klaviyo or similar service providers to manage these communications and related analytics.

You can unsubscribe from promotional emails at any time by selecting the unsubscribe link included in our marketing emails.

Even if you unsubscribe from marketing communications, we may continue sending transactional or service-related messages, such as order confirmations, shipping notifications, return information, account notifications, and important updates concerning your purchases.

SMS/Text Message Marketing

If you opt in to receive text messages from RIVARIE, we may use your telephone number and information about your interactions with our Services to send you text messages regarding products, promotions, launches, offers, cart reminders, and other marketing communications.

We may use Klaviyo or other service providers to help manage our text messaging program, deliver messages, and measure engagement.

Consent to receive marketing text messages is not a condition of purchasing any goods or services. Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP to a message. You may reply HELP for assistance.

We will use information associated with our text messaging program in accordance with this Privacy Policy and applicable law.

Text messaging originator opt-in data and consent will not be sold or shared with third parties for their own marketing or promotional purposes.

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.

These parties may include:

Shopify

Our store is hosted and powered by Shopify. Shopify processes personal information in connection with your use of our store and provides services necessary to operate our ecommerce experience.

Payment Providers

Payment providers process transactions and payment information on our behalf.

Shipping and Fulfillment Providers

We may provide information such as your name, shipping address, email address, telephone number, and order information to carriers, fulfillment partners, and other providers necessary to deliver your order.

Marketing and Advertising Providers

We may disclose or make certain information available to advertising and marketing providers such as Meta, Google, Klaviyo, and TikTok, as applicable.

These providers may process information about your website activity, purchases, device, and interactions with advertising to provide analytics, marketing, measurement, personalization, and advertising services.

Depending on where you reside, some of these activities may be considered "selling," "sharing," or processing personal information for "targeted advertising" under applicable privacy laws.

Analytics and Technology Providers

We may use third-party providers to support website analytics, hosting, security, fraud prevention, customer service, messaging, and other business functions.

Legal and Business Disclosures

We may also disclose information:

  • When required by law or valid legal process

  • To protect our rights, customers, business, or Services

  • To investigate suspected fraud or unlawful activity

  • In connection with a merger, acquisition, financing, restructuring, bankruptcy, or sale of some or all of our business or assets

  • When you request or consent to the disclosure

Text Messaging Data

Notwithstanding anything else in this Privacy Policy, text messaging originator opt-in data and consent will not be sold or shared with third parties for their own marketing or promotional purposes.

We may disclose this information to service providers that help us operate our text messaging program, such as messaging platforms and telecommunications providers, solely as necessary to provide those services on our behalf.

Relationship With Shopify

Our Services are hosted by Shopify.

Shopify collects and processes personal information about your access to and use of our Services in order to provide and improve Shopify-powered commerce services.

Information you provide through our Services may be transmitted to Shopify and other service providers, including providers located outside the country in which you reside.

Shopify may also process information about your interactions with RIVARIE and other Shopify merchants to provide certain enhanced commerce, personalization, analytics, fraud prevention, and advertising services.

For more information, please review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Personalized Advertising and Your Privacy Choices

RIVARIE may participate in personalized or targeted advertising using services provided by companies such as Meta, Google, Shopify, and TikTok.

Depending on where you live, applicable privacy laws may provide you with the right to opt out of certain uses or disclosures of personal information for:

  • Targeted advertising

  • Cross-context behavioral advertising

  • The "sale" of personal information

  • The "sharing" of personal information

Where applicable, you can exercise these rights through our Data Sharing Opt-Out page:

https://www.rivarieactive.com/pages/data-sharing-opt-out

If your browser supports the Global Privacy Control (GPC) and you enable that signal, we will process it as required by applicable law.

Third-Party Websites and Services

Our Services may contain links to websites, social media platforms, or services operated by third parties.

RIVARIE is not responsible for the privacy, security, accuracy, or practices of third-party websites or services.

We encourage you to review the privacy policies of any third-party websites or services you use.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Please do not send sensitive or confidential information to us through unsecured communication channels.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our Services

  • Maintain customer accounts

  • Fulfill and document transactions

  • Provide customer support

  • Meet tax, accounting, and legal obligations

  • Prevent fraud

  • Resolve disputes

  • Enforce our agreements and policies

The applicable retention period depends on the type of information, why we collected it, and our legal and operational obligations.

Children's Privacy

Our Services are intended for a general audience and are not directed to children under 13.

We do not knowingly collect personal information from children under 13.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us at hello@rivarie.com so that we can review and, where appropriate, delete the information.

We do not knowingly sell or share personal information of individuals under 16 for targeted or cross-context behavioral advertising where prohibited by applicable law.

Your Privacy Rights

Depending on where you reside and subject to applicable law, you may have certain rights regarding your personal information.

These may include:

  • Right to Access or Know: Request information about the personal information we maintain about you.

  • Right to Delete: Request deletion of certain personal information.

  • Right to Correct: Request correction of inaccurate personal information.

  • Right to Portability: Request a portable copy of certain personal information.

  • Right to Opt Out: Opt out of certain sales, sharing, targeted advertising, or profiling where applicable.

  • Right to Withdraw Consent: Withdraw consent where our processing relies on your consent.

  • Right to Appeal: Appeal certain decisions regarding a privacy request where applicable.

These rights are not absolute and may be subject to exceptions under applicable law.

To exercise an applicable privacy right, please use the privacy controls available through our Services or contact us at hello@rivarie.com.

We may need to verify your identity before processing certain requests. Where permitted by law, you may also authorize an agent to submit a request on your behalf.

We will not unlawfully discriminate against you for exercising your applicable privacy rights.

Global Privacy Control and Do Not Track

Where required by applicable law, RIVARIE recognizes qualifying Global Privacy Control (GPC) signals as requests to opt out of certain sales or sharing of personal information or targeted advertising for the browser or device sending the signal.

Because there is not currently a universally accepted standard for other browser-based "Do Not Track" signals, we do not respond to other Do Not Track signals unless required by law.

International Data Transfers

RIVARIE and our service providers may process, transfer, or store personal information in countries other than the country where you live, including the United States.

Where applicable law requires safeguards for international transfers of personal information, we and our service providers will rely on legally recognized transfer mechanisms as appropriate.

For transfers from the European Economic Area or United Kingdom, these mechanisms may include adequacy decisions, the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum, or other legally recognized mechanisms, as applicable.

European and UK Privacy Rights

If you are located in the European Economic Area, European Union, or United Kingdom, you may have additional rights under applicable data protection law, including rights to:

  • Access your personal information

  • Correct inaccurate personal information

  • Request deletion of personal information

  • Restrict certain processing

  • Object to certain processing

  • Receive certain personal information in a portable format

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with your applicable data protection authority

Where required, we process personal information based on an appropriate legal basis, which may include performing our contract with you, complying with legal obligations, our legitimate interests, or your consent.

Complaints

If you have concerns or complaints about how we handle your personal information, please contact us at hello@rivarie.com.

Depending on where you live, you may also have the right to appeal our response to a privacy request or submit a complaint to the applicable privacy or data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, Services, technologies, legal requirements, or privacy practices.

When we make changes, we will post the revised Privacy Policy on our website and update the "Last updated" date above.

Where required by law, we will provide additional notice of material changes.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us:

Email: hello@rivarie.com